Information technology in its most basic form became an integral part of most businesses at some point in the past 35 years. Since the advent of the digital age in the 1980’s businesses large and small underwent a change from analog methods like writing up an order with a pen and paper to digital processes like recording a transaction using a point of sale application on a computer.

ITOM Can Transform your Business
As more and more digital products and services became available to businesses and organizations, it became necessary to have employees dedicated to maintaining all the digital resources being used. And so, the IT department came to be.

IT Operational Management (ITOM) and Your Customers

These days, there are even more digital products and services. For most businesses, they have become the foundation of their daily operations. Any failure or interruption can have devastating effects on the bread and butter of any enterprise—customer service.

What many businesses could use right now is a better way to manage the daily operations of their digital resources. This is where the implementation of IT operations management can benefit enterprises large or small. The insight gained from IT operational management can transform how your business operates today and for years to come. Let’s take a closer look at some of the benefits.

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Better Communication

One of the greatest benefits of using IT operational management is that it facilitates communication. When individuals and departments have access to it, internal communication is greatly enhanced. When employees have all the data available and presented in a clear concise manner, they can collaborate better when it comes to decision making and the utilization of available resources. Communication with clients and customers also benefits, because customer service personnel on the front lines have accurate, timely data available when they need it. 

Real-Time Monitoring Makes the Difference

One of the best things about IT operational management is that it makes it easy for managers to monitor the digital resources of their business. So, what exactly are these digital resources? They are, of course, the computers, the networks, the storage, and the applications of the business. From one screen, a manager can see how well their IT infrastructure is currently functioning. IT operational management can provide decision-makers with notifications and alerts to detect and resolve service outages when they happen, and in some cases before they happen. The immediate visibility of a problem can help to locate its root cause, which in turn can help prevent future incidents. Less downtime means your products and services are more consistently available to your customers. 

Real-Time Monitoring

Optimizing Usage of IT Resources

Digital infrastructure and applications are a critical part of any business. How they are utilized is equally important. These resources change over time. Maybe you need more storage capacity or maybe your network needs to be updated. A new application that can improve your operations comes along and you decide to upgrade to it. As your hardware and software changes, it is very possible you will need to know if you are getting the most out of them. Maybe you’ve upgraded to the cloud and much of your data currently resides there. Are your cloud resources right for you? Are they possibly being underutilized? Are your data in the cloud being duplicated on-site? These are the types of questions that IT operational management can help you to answer. 

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Optimizing Performance of Digital Resources

Once you’ve got a handle on how your IT is being used, it is time to consider how well they are performing. IT operational management allows instant access to reports that help to optimize the performance of your infrastructure and applications. The information they provide can quickly identify any issues in how the resource is performing. This, in turn, will help to decrease or eliminate and downtime associated with the incident.

In addition, IT operational management can generate reports that compare how a digital resource is currently performing versus how it has performed in the past. Having this type of detailed information can help you to plan for future needs before they arise.

Planning for the Future

Perhaps the biggest shift in IT over the past year has been the widespread adoption of cloud technology. Many IT departments are currently running a significant percentage of their operational workloads in the cloud. What is driving the relocation to the cloud is the growth of smart devices and the ability to access data anywhere across a wide variety of platforms and devices. IT operational management greatly simplifies managing digital resources in the cloud. From a single operational dashboard, you will be able to see both on and off-site resources and how they function together. Virtual Machine (VM) technology is another type of resource that benefits from it.

Yet another innovation when it comes to planning for the future of your IT resources is the use of modeling technologies to replicate digital infrastructure. Modeling is a crossover application from the world of science and engineering. In a business environment, it is now possible to create a model of an entire IT infrastructure. The term for this type of modeling is the creation of a “digital twin”. Having this type of model allows a business to analyze and predict the outcomes for any potential changes to its IT environment.


Final Thoughts

In Today’s ever more complex business environment, there is a growing need for better oversight of IT operations. This is true not just for IT professionals, but also for managers and executives throughout an enterprise. In today’s digital world, infrastructure and applications might be on-site, in a VM or in the cloud. An IT operational management platform makes it easy to monitor all resources to see the big picture in IT. It lets you see if the digital resources of a business are being utilized to their full extent. It ensures that the performance of your technology is at an optimal level. It helps to eliminate duplication of services. The list of benefits in goes on and on. Isn’t it time to consider upgrading your enterprise to an IT operational management platform?