Communication is a vital part of any business. Every organization is on the lookout for cost-effective solutions to run its operations. In order to communicate, organizations earlier relied on wired telephones; however, these came with a burden to maintain them.
Here is where Voice Over Internet Protocol or VoIP comes into the picture in establishing a network that enables users to transmit voice messages and more through the internet in the form of data.
What is VoIP?
Voice over Internet Protocol is the transfer of voice and multimedia content wirelessly, over Internet Protocol (IP) networks. Also referred to as Hosted VoIP, VoIP uses internet networks to transmit voice messages. Voice over IP uses the already existing internet network thereby eliminating the need to establish a separate system for voice messages.
With the emergence of VoIP, businesses are now offering scalable solutions for VoIP. Few firms are widely recognized for providing VoIP phone services for business organizations across the globe. These services prove to be inexpensive, reliable, easy-to-use, offer a full suite of PBX (private branch exchange) features and is fully integrated for CRM.
Why you need it?
Now that you know what VoIP is, it is vital to know why you need it in your business. Just like any other technology, VoIP also comes with its own reasons to adopt into business operations. So, here are five reasons why you need it in your business.
Saves you money – Saving money is something every business looks forward to. Through VoIP, businesses making long-distance calls save some of the extra cash. As it operates on the IP network, the need for a phone line to be established is eliminated. The transmission is now modified into data that is sent via the IP network from the sender to the receiver.
The IP networks can be connected through a direct IP network provided by your service provider or via your existing internet connection. Earlier, phone lines charged users by a minute, but a VoIP charges users at the end of every month, which reduces the cost of by almost 40%.
Reach – With the elimination of dedicated lines for phones, VoIP enables users to have a wider reach while transmitting voice messages. Users can have more than one call at a time (conference). Traditional service providers charge for such a feature, but with an IP, the cost is considerably lesser compared to the traditional ways.
VoIP also enables users to have universal access. Employers and employees can benefit from this as sending and receiving messages easily can speed up the operations and help firms work more efficiently.
Convenience – VoIP comes with various factors that make it a convenient option for a business. The installation process is easy, and the user interface is friendly even for those who are not very handy with technology. Hosting new users is also a simple task and does not require any expert’s assistance. To simply put, it is easy to install and use.
Another highlight of VoIP is that it is reliable even when there is a hindrance in the network. In cases when internal or external factor causes the network to shut down, the system will automatically forward the calls to your mobile phones. This ensures that the business is not missing out on important calls and the operations run seamlessly.
Connectivity – VoIP also comes with wider options or features of connectivity. Users can connect to a wide array of devices that will help keep the productivity of the business high by enabling features such as caller ID, virtual numbers, contact lists, voicemail, etc. VoIP ensures a boost in the operations.
This is possible due to the flexible nature of the technology. Through this flexibility, users can also use the underlying internet connectivity to establish a network. This flexibility eliminates the need for traditional ways of establishing a network that is secure and convenient at the same time.
Better client interactions – Through a VoIP, a business can interact with its client from any part of the word. A VoIP eliminates the need to travel to a destination to conduct a meeting. Users are also allowed to transfer documents through this system.
Users can customize their calls accordingly to their preference. Calls are forwarded based on the number of times they ring.
VoIP enables any business to perform its operation smoothly and efficiently. Traditional methods require more effort and money to operate, and VoIP steps in to cut down the cost and effort involved in these traditional phone lines.
Taking such a decision can be a big one for your business. Hence it is vital to understand how much of a positive impact will a VoIP make in your business. It is necessary to keep in mind the size of your business and scale of your operations while establishing a Voice over Internet Protocol for your organization.