Given that information is critical in today’s world, it follows that a watertight system that governs the life-cycle of this information is implemented and used. An enterprise content management system manages the life-cycle of information, whether it is a set of documents or digital data, and applies automated processes to ensure that this information is captured, stored, managed, preserved, and delivered effectively and efficiently.
Here are the top five reasons to implement such a system:
1. Cost Savings
Perhaps of most interest to many organizations is the fact that good enterprise content management also translates into real-world cost savings. This is directly related to the rules governing the storage of information.
For example, one company uses ECM and doesn’t need to store files older than a certain date according to the rules of this system. This means that they can save on physical and digital storage costs because the life-cycle of those files is deemed to be ended.
2. Productivity Boost
When information is where it should be, employees are more productive. This is because time is saved when accessing files stored according to ECM.
Additionally, productivity is boosted because less human labour needs to be allotted to file capture, storage, management, and delivery because of automated workflow processes in place under ECM. Staff members can focus on higher-level tasks without the need to worry about the laborious task of managing digital and physical information to the same extent.
3.Employee Work/Life Balance Improvement
As a consequence of ECM, the work and life balance of staff members may improve. This includes a number of possible factors, including:
- Staff have no need to spend time doing labor-intensive data collection, storage, and management tasks any longer due to automated processes
- Staff may spend more time experiencing job satisfaction
- Staff members can spend more time with family and friends because they are using higher-level tools at work and stress levels are not as high
From the employer’s perspective, ECM may, in fact, result in happier employees and less unplanned leave days.
4. More Satisfied Customers
In an age where there is so much competition in the market, it’s important to ensure that customers are happy with their level of service. ECM can result in happier customers.
For example, a customer wants some information and the company uses high-level automated tools to access the data that has been carefully stored in the right system through ECM processes. This timely response with the right information pleases the customer and benefits the morale of the employee.
5. More Efficient Daily Operations
As a result of automated processes and better information life-cycle management, the daily operations of the business are improved. Staff are potentially happier, customers are potentially happier, and the business runs more smoothly.
In the age of information, it’s crucial for an organization to have an ECM in place to deal with the information life-cycle effectively. This can translate into numerous benefits for the organization, the employees, and the customers.